Privacy Policy – How 92win Handles Your Personal Data

1 Introduction

This Privacy Policy explains how 92win collects, uses, stores and protects the personal information of players who register and use the 92win platform. It applies to all interactions with the platform, including registration, deposits, gameplay, withdrawals and customer support.

By creating an account on 92win, you confirm that you have read and understood this Privacy Policy and agree to the data practices described here. This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform.

If you have any questions or concerns about how your data is handled, please contact the 92win support team before continuing to use the platform. We are happy to explain anything that is not clear.

2 Data We Collect

92win collects personal data in the following categories. We only collect what is needed to operate your account, process transactions and keep the platform secure.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless this is specifically required by applicable law or identity verification procedures.

3 How We Collect Your Data

92win collects your personal data through the following means:

• Direct interactions: When you register an account, make a deposit or withdrawal, contact support, or use any feature of the platform, you provide data directly to us.
• Automated technologies: When you visit and use the platform, technical data is collected automatically through cookies, server logs and similar tracking technologies. This includes your IP address, device identifiers and session activity.
• Third-party payment providers: When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider shares transaction confirmation data with 92win so that your account balance can be updated correctly.
• Identity verification services: If you are asked to verify your identity before a withdrawal, a third-party verification provider may process your document images and return a verification result to 92win.

92win does not purchase data about you from data brokers or other external sources for marketing or profiling purposes.

4 How We Use Your Data

The personal data 92win holds is used for the following purposes:

• To create and manage your player account, including verifying your identity and age at registration.
• To process deposits in PKR and handle withdrawal requests through your chosen payment method.
• To provide customer support when you raise a query or report an issue.
• To send you account-related communications such as transaction confirmations, security alerts and important policy updates. These communications are not optional as they relate directly to your account.
• To send you promotional offers, bonus notifications and platform updates where you have opted in to receive such communications. You can opt out of marketing messages at any time through your account settings or by contacting support.
• To monitor platform activity for fraud, money laundering, account abuse and other security threats. This protects all players on the platform.
• To support responsible gaming monitoring — for example, tracking deposit patterns that may indicate a player needs support, and applying any limits or exclusions you have set.
• To improve the platform, fix technical issues and develop new features based on aggregate usage data.

5 Sharing Your Data

92win does not sell your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, or the relevant bank or mobile wallet provider solely to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Where identity verification is required before a withdrawal, your document data is processed by a third-party verification service. This data is used only for the purpose of verification and is not retained by the provider beyond what is required by law.
• Technology and hosting providers: The platform relies on third-party infrastructure providers for hosting, security and analytics. These providers are contractually required to handle your data securely and may not use it for their own purposes.
• Legal requirements: 92win may disclose personal data if required to do so by applicable law, court order or in response to a lawful request from a public authority. In such cases, only the data specifically requested will be shared.

All third parties with whom 92win shares personal data are required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared.

6 Cookies & Tracking Technologies

92win uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform.

The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate properly.
• Functional cookies: Remember your preferences — such as your preferred language or the last game category you visited — so the platform feels familiar each time you return.
• Analytics cookies: Help 92win understand how players navigate the platform in aggregate — which pages are most visited, where players encounter issues and how performance can be improved. This data is anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of player sessions.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions.

7 Data Retention

92win retains personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period for different categories of data depends on the purpose for which it was collected and any applicable legal or regulatory requirements.

• Account and identity data is retained for the duration of your account and for a period after closure to allow for any outstanding transaction queries to be resolved.
• Transaction records are retained for a longer period in line with financial record-keeping requirements. This applies to all PKR deposits and withdrawals processed through JazzCash, Easypaisa, Raast and bank transfer.
• Technical and usage data is typically retained for a shorter period and is used primarily for security monitoring and platform improvement. Much of this data is aggregated and anonymised over time.
• Verification documents are retained only for as long as necessary to complete the verification process and meet any applicable record-keeping obligations.

When data is no longer needed and no legal obligation requires its retention, it is deleted or anonymised in a secure manner.

8 Security of Your Data

92win takes the security of your personal data seriously. The following measures are in place to protect your information:

• Data transmitted between your device and the 92win platform is encrypted using industry-standard protocols, so your login credentials, payment details and personal information are protected in transit.
• Personal data stored on 92win servers is protected with encryption, access controls and regular security reviews. Only authorised personnel with a legitimate operational need can access player data.
• Player accounts are protected by password authentication. You can further protect your account by using a strong, unique password and not sharing your credentials with anyone.
• Suspicious account activity is monitored continuously. If unusual activity is detected on your account, 92win may take protective action — such as temporarily locking the account — and will notify you as soon as possible.

While 92win applies strong security measures, no system is completely immune to risk. If you believe your account has been compromised, please contact support immediately so that appropriate steps can be taken to secure it.

9 Your Rights Over Your Data

As a 92win player, you have the following rights in relation to the personal data we hold about you:

• Right to access: You can request a copy of the personal data 92win holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any of the personal data held about you is inaccurate or out of date, you can request that it be corrected. For basic account details, you may also be able to update these directly through your account settings.
• Right to deletion: In certain circumstances, you can request that your personal data be deleted. Note that this right may be limited where 92win is required to retain data for legal, financial or security reasons.
• Right to restrict processing: You can ask 92win to limit how your data is used in certain circumstances — for example, while a correction request is being reviewed.
• Right to opt out of marketing: You can opt out of receiving promotional communications from 92win at any time. This will not affect essential account communications such as transaction confirmations.

To exercise any of these rights, please contact the 92win support team. We will acknowledge your request promptly and work to fulfil it within a reasonable timeframe. Identity verification may be required before we can process a data request to ensure we are responding to the correct account holder.

10 Minors & Under-18 Protection

92win is strictly an adult platform and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If a player is found to be under 18 at any point, their account will be closed immediately and any data collected will be deleted in accordance with our retention procedures, except where legal obligations require otherwise.

If you are a parent or guardian and believe that a minor has registered on 92win using your device or contact details, please notify the support team immediately so that the account can be reviewed and closed without delay.

11 Changes to This Privacy Policy

92win may update this Privacy Policy from time to time to reflect changes in the platform, in data practices or in applicable legal requirements. When the policy is updated, the revised version will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how your personal data is handled, 92win will make reasonable efforts to notify registered players — for example, through a notification within the platform or via your registered contact details.

Your continued use of 92win after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, especially if you notice the "Last Updated" date has changed since your last visit.

12 Contact & Privacy Queries

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data 92win holds about you, please reach out to the support team through the platform's live chat or messaging channels.

For data access, correction or deletion requests, please include your registered account details and a clear description of your request so that the support team can respond as efficiently as possible. Identity verification will be required before any personal data is disclosed or modified.

For more information on how 92win handles account rules and gameplay policies, please visit the Terms and Conditions page. To learn about the tools available for managing your gaming activity, visit the Responsible Gaming page.